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Ep13: Dealing with Difficult Clients

Uwem September 5, 2016 62

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Hello Afropreneurs,

As entrepreneurs we have all encountered difficult clients at one time or the other, if you haven’t you will soon. How do you then handle them?

Is the Customer always right? Should you always bend to the needs of the customer/clients?

Here are key points from our conversation:

  • Always document the agreements between you and your clients
  • Learn to give regular updates
  • There are times you will have to say ‘No’ to your clients
  • Be patient and communicate wisely

Listen to more of what we had to say in the audio file below:

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Be thankful for clients who complain, you still have the opportunity to make them happy

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